eBay is seriously cracking down on users that attempt to communicate outside of the website. It is clearly stated on the eBay’s help page that:

“We don’t allow our members to use eBay to contact each other to make offers to buy or sell items outside of eBay. Also, members can’t use information obtained from eBay or any eBay systems to contact each other about buying or selling outside of eBay.”


eBay recently added a clause to the ban on all transactions away from the marketplace. The e-commerce giant has changed its user agreement. If you choose to continue selling on eBay after your account has been restricted or suspended, you will be liable for the policy monitoring and enforcement expenses in addition to the final value fees for the offsite sales.


The addition to the eBay User Agreement:

“If (1) we believe you are violating the policy on Offers to buy or sell outside of eBay, you may be subject to a range of actions, including limits on your buying and selling privileges, restrictions on listings and account features, suspension of your account, application of fees for the introduction of seller to buyer, and recovery of expenses for policy monitoring and enforcement; and (2) you are a seller and you offer or reference your contact information or ask for the buyer’s contact information in the context of buying or selling outside of eBay, you will be liable for all final value fees in consideration for the introduction to a buyer for that item on the eBay site, even if the item does not sell.”


The reason for this change is not clear. Some say that the company is worried about the loss of sale, others say it’s all about keeping the marketplace safe. This resolution is reasonable, if you look back a couple decades at the company’s past, they had issues with fraudulent sales which had a detrimental effect on the company’s reputation. However, the plague has largely been trashed. Over the years, the company has tightened the security of transactions on the marketplace with the majority of payments made via PayPal.


This is why the new amendment in the user agreement can be seen as one of eBay’s measures to make the platform safer. Earlier, the company banned all active contents on the site and trying so hard to prevent the exchange of contact details between buyers and sellers. Understandably so, if someone with the intention to dupe a buyer can’t contact them, then he/she won’t be able to get them to pay a fake invoice or escrow account, or even send a fake item.


If you haven’t already removed a discriminating content from your listings, then you should do so now and accept that communications can only be made via eBay messages. Why take the risk when you can avoid unnecessary penalties.


To check up the full detail on the new User Agreement, visit eBay’s web page. This policy is in play immediately for new accounts and becomes effective from 22nd of October for existing accounts.