Amazon extends returns window on sales during coronavirus crisis
Gap extended its return window until July 1, and Apple reopened stores and allowed returns from June 30 to July 2, according to a company statement.
Other retailers, such as CVS, suspended many of their returns, saying most sales were now final. Amazon announced plans to hire an extra 100,000 staff on top of the 100,000 already announced to further support demand during the coronavirus pandemic. It has revised its return policy for its Amazon Prime service to respond to a surge in new orders due to the pandemics, while urging people to stay at home.
A French court has ruled that Amazon’s delivery during the Covid 19 crisis is limited to essential goods, while Amazon confirmed to CNBC that it will accept non-essential third-party shipments from the end of this week. French fulfilment centre, which restricts all incoming deliveries of “non-essential” items to its fulfilment centres for 24 hours or faces a fine of 1 million euros per day, has been granted until Friday 24 May.
Amazon had threatened to stop deliveries from France after a French court ruled that it must stop selling ‘non-essential’ items or face a fine of one million euros a day. French courts imposed a fine of one million euros on Amazon, and Amazon ceased operations to avoid the fine.
David Warner, chief executive of London-based online trading firm IG, said Amazon was beaming from all sides during the coronavirus crisis.
It remains one of our most important businesses, providing key services such as food, entertainment and shopping at a time when consumers have few retailers to choose from. For this reason, shoppers should expect the “no sales are final” policy to apply in grocery stores until the coronavirus crisis subsides.
Ask many grocery chains, including Costco, Whole Foods, Kroger, Safeway, Target, Wal-Mart and Walmart. Costco still allows members to return most grocery purchases for a refund or exchange, and has a 100% satisfaction guarantee that allows most items, including groceries, to be returned. We have suspended returns and refunds, “said Chris Rizzo, vice president of customer service and customer support at Costco.
Claims for refunds will remain, giving sellers more time to provide additional information that Amazon may need to complete the claim. Sellers have 90 days to apply for a refund, and after June 1, 2020, the application period for refunds will drop to 60 days.
If you are selling through FBM, Amazon recommends that you check the USPS website for condition updates before executing your order. Amazon only delivers essential items when it has them in stock, and only when they are available for sale.
This change sends a message that many of us who are already facing other disruptions caused by Covid 19 need to find new ways to bring products to our customers. Delivery times have begun to lengthen, contributing to a steep decline in sales.
The company says there are also loose guidelines for sellers that include performance metrics based on delivery times. When shopping online, it’s worth taking a look at whether retailers have extended their return policies after an order. Many other companies offer similar policies, so check with the stores you’re buying from to see exactly what their policies are.
We call on retailers to extend their return policy until they are able to send couriers to pick up the items from customers’ homes.
Other retailers, including Next River Island and TK Maxx, have suspended all online orders until further notice. These include Amazon, Best Buy, Target, Walmart, Macy’s and other retailers in the United States.
Similarly, Macy’s said it would give shoppers an extra 30 days to return items, but e-commerce shoppers would not. As an example of the pandemic, Amazon has offered a 30-day right of return on orders of $1,000 or more. The need for extended returns was summarized in an email to Practical Ecommerce by the company’s senior vice president of marketing and communications, David Hickey.
Plugable, a laptop docking station now mainly sold by Amazon that employs 35 people in Redmond, Washington. Plugable’s success story is so successful that Amazon presents it in video ads aimed at luring new business owners to its platform. Chief Executive Jeff Bezos emphasized in a recent interview how Amazon helps small businesses like Thompson’s grow.
However, the organisation has issued a new notice on its return policy informing customers that most orders placed between March 1 and April 30 can be returned by the end of May. Amazon has extended its returns until May 31 to give people more time to return their items during the coronavirus pandemic. Faced with a $1.5 billion loss in revenue and a labor shortage, Amazon announced last week that it would hire an additional 100,000 employees in the US and give employees in the US, UK and Canada a 10% pay rise for the first three months of their new jobs.